Robi 2nd on Facebook Customer Engagement

In a recent online analysis by Social Bakers, one of the world’s foremost Social Media Analytics company, Robi Axiata Limited was rewarded 2^nd Worldwide as a socially devoted brand in Online Customer Service in Facebook, behind only to KLM (Royal Dutch Airlines).

According to Social Bakers, Robi Axiata Limited’s Facebook fan page (www.facebook.com/RobiFanz) was recognized in 2^nd position amongst the top 10 Socially Devoted Worldwide Brands and placed 1^st among all Telecom Worldwide Brands on Facebook in Q3, 2014. The details can be checked at www.sociallydevoted.socialbakers.com/.

CEO and Co-founder of Social Bakers, Mr. Jan Rezab personally congratulated Robi through a video message and a certificate. Social Bakers rates social network brand pages across a few parameters – Answered minus Unanswered Questions, i.e. number of queries answered deducted against number of queries unanswered; as well as the average Response Time and Response Rate of each query.(for user posts)

The Robifanz Facebook page rates an average 22 minutes respond time to user wall posts against a 99.24% response rate. On average more than 600 user posts are received every day totaling an average of posts, comments and SMSs (inbox messages) of 3000+ each day.

The Robifanz Facebook page was launched in March 2011 and serves as an active platform for Robi users and fans alike to interact with a dedicated team of Robi representatives.