Robi Axiata Limited, the country’s second largest mobile operator, officially inaugurated its flagship customer experience center – Robi Lounge – at the Jamuna Future Park on Thursday (May 15, 2014).
Robi’s flagship customer experience lounge has been designed to increase customer satisfaction by integrating sales and after-sales services in an open, friendly and comfortable environment.
In addition to handling all customer service inquires, the Robi Lounge is being positioned as a flagship sales channel, selling all Robi products and attractively priced handsets including data-related equipment together with the best after-sales service.
The state-of-the-art design and modern equipment used in the center distinguishes the flagship Robi Lounge from other Robi Experience Centers. The lounge boasts a 138 inch big screen, to give customer a larger than life experience and also includes a café and a gaming center area for visiting customers. Moreover a special area, Ananya, has been designated to serve female customers.
The lounge features device kiosks and music stands and a browsing area for younger customers to experience Robi products. A ‘Shop-in-Shop’ has been set up for interested customers to find out more about Robi data packs and handsets. The lounge also has a 3.5G experience area for valued customers to experience the Robi 3.5 Network first hand.
Covering 6000 feet, the Robi Lounge is the largest telecom experience center at Jamuna Future Park.