Robi Axiata Limited, country’s fastest growing mobile operator, has opened a new Customer Experience Center in the commercial hub of the port city to make it more convenient for its subscribers. The new center is located at BM Heights in Agrabad commercial area and will start operations on 1st October 2014.
The new customer Experience Center has several unique features which include a special service counter for female customers and a Game Zone for children to allow customers (visiting with children) a stress free service environment. Besides, a dedicated counter will serve senior citizens. Existing and potential corporate customers (along with priority users) will be entertained with fast tracked services through a corporate zone.
Customers can also experience Robi’s 3.5G data network through the free internet browsing facility available in the Internet Zone. Moreover, the Information Zone will contain all information materials on Robi’s attractive products and services. With vastly increased space (6150 sft), this Robi Experience Center is designed to ensure maximum customer interaction and satisfaction.
Commenting on the inauguration of the experience center, Chief Operating Officer of Robi Axiata Limited, Mahtabuddin Ahmed, said that “As a customer-centric company, customer satisfaction is our first priority. We are confident that the unique features of this new customer Experience Center will prove to be a major draw for our valued customers. Robi is very grateful to our subscribers in Chittagong. This customer experience center will surely further strengthen our relationship with our valued customers in Chittagong”.
Nazir Ahmed, Executive Vice President, Market Operations; Barna Ahmed, Head of Customer Experience, Market Operations; Abdullah Al Mamun, Vice President People & Corporate; Rezwan Hamid Shezan, Regional Manager, Chittagong and number of other officials from Robi & invited customers and channel partners were present during the inauguration of the new experience center.
About Robi Axiata Ltd:
Robi Axiata Limited is a joint venture between Axiata Group Berhad, of Malaysia and NTT DoCoMo Inc, of Japan. Robi is the second largest mobile phone operator in Bangladesh in terms of revenue, with over 24 million subscribers, as of June 2014. Robi network provides nationwide coverage to nearly 98% of the population with more than 9,450 2G sites and more than 1,430 3.5G sites. Robi proudly claims to have the widest international roaming service in the market, connecting over 500 operators across 207 countries.
It is also the first operator in the country to introduce GPRS and 3.5G services in Bangladesh. The Company has introduced many first of its kind digital services in the country and has invested heavily in taking mobile financial services to the underserved communities in the rural and semi-urban areas.