Airtel wins Asia Communication Award

The company wins award in the category of ‘Customer Experience Initiative’ for its ‘Online Airtel Experience Center’

Airtel Bangladesh Limited, the fastest growing telecom operator of the country won the Asia Communication Awards (ACA) 2015 recently at the gala award ceremony of Asia Communication Award 2015 held at the Four Seasons Hotel, Conrad Centennial, Singapore.

Rubaba
Photo Caption: Ms. Rubaba Dowla, Chief Service Officer of Airtel Bangladesh with the trophy of Asia Communication Award (ACA). Airtel Bangladesh Limited won the award for its Online Airtel Experience Center. The Online Airtel Experience Center is the first of its kind in the South East Asian subcontinent.

The Asia Communication Awards recognize outstanding performance and innovation from the leading carriers, service providers and vendors that are based in Asia and provide products and services for this region in telecommunication sector.

ACA had 16 categories and many renowned telecommunication companies applied for the award including Singtel, NTT Communications, StarHub, Huawei, Pacenet etc. This award ceremony was highly competitive as almost 5,000 telecom professionals entered or voted for the categories.

On winning the award Pd Sarma, MD and CEO of Airtel Bangladesh, stated, “This is an unprecedented event for us, a true milestone, this award shows that Airtel Bangladesh in terms of service and innovation has made a mark in the south-East Asian region”.

Ms. Rubaba Dowla, Chief Service Officer of Airtel Bangladesh said, “We are striving to provide unparalleled customer services through innovation. Online Airtel Experience Centre is first of its kind in the south east region. This award is a significant milestone for Airtel Bangladesh Limited as it firmly reaffirms the quality and excellence of Airtel’s customer services.”

Online Airtel Experience Centre has made tangible and real impact in Airtel’s customers’ lives as now itprovides prompt, superior and efficient services that are unparalleled and first in its class in the industry. Online Airtel Experience Center is a virtual 3D interactive customer service portal on the net where customers get exact services that they would have gotten from a physical experience center. This much coveted award proves that Airtel is committed to provide excellent services in order to make its customers’ lives exciting through ceaseless innovations and improvements in its services.

About Airtel Bangladesh Limited

Airtel Bangladesh Limited is one of the fastest growing mobile services providers in Bangladesh and is a concern of BhartiAirtel Limited, a leading global telecommunications services provider. The company offers a wide array of innovative mobile services, including voice, value added services, data and m-commerce products and is focused on expanding its state-of-the-art mobile network both for coverage and capacity.

About BhartiAirtel                       

BhartiAirtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. BhartiAirtel had over 324 million customers across its operations at the end of March 2015.


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