Robi 2nd on Facebook Customer Engagement

In a recent online analysis by Social Bakers, one of the world’s foremost Social Media Analytics company, Robi Axiata Limited was rewarded 2nd Worldwide as a socially devoted brand in Online Customer Service in Facebook, behind only to KLM (Royal Dutch Airlines).

According to Social Bakers, Robi Axiata Limited’s Facebook fan page (www.facebook.com/RobiFanz) was recognized in 2nd position amongst the top 10 Socially Devoted Worldwide Brands and placed 1st among all Telecom Worldwide Brands on Facebook in Q3, 2014. The details can be checked at www.sociallydevoted.socialbakers.com/.

Social Devoted_3CEO and Co-founder of Social Bakers, Mr. Jan Rezab personally congratulated Robi through a video message and a certificate. Social Bakers rates social network brand pages across a few parameters – Answered minus Unanswered Questions, i.e. number of queries answered deducted against number of queries unanswered; as well as the average Response Time and Response Rate of each query.(for user posts)

The Robifanz Facebook page rates an average 22 minutes respond time to user wall posts against a 99.24% response rate. On average more than 600 user posts are received every day totaling an average of posts, comments and SMSs (inbox messages) of 3000+ each day.

The Robifanz Facebook page was launched in March 2011 and serves as an active platform for Robi users and fans alike to interact with a dedicated team of Robi representatives.


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