Robi Axiata Limited, country’s fastest growing mobile phone operator, has opened a new Customer Experience Center in Cox Bazar today. The experience center has 8 service desks and can serve more than 300 customers a day. Located in Ibrahim Plaza, Tekpara; the experience center is built in a spacious area of 3000 sft.
Number of valued Robi customers and Robi Sheba Point (RSP) owners were present during the inauguration. As part of Robi’s mobile insurance settlement a cheque of BDT 50,000 was given to a Robi customer on the day of opening the new customer experience center. Colourful rally was brought out in the city to mark the occasion.
It is hoped that the new Customer Experience center in sea front resort town will go a long way in ensuring maximum customer satisfaction for Robi’s valued customers in the region.
Mr. Nazir Ahmed, Executive Vice President, Market Operation; Mr. Mohammad Hamidul Haque, Regional Manager, Chittagong South; Mr. Mazharul Alam, Area Manager from Robi were present during the inauguration of the Customer Experience Center.
About Rob Axiata Ltd:
Robi Axiata Limited is a joint venture between Axiata Group Berhad, of Malaysia and NTT DoCoMo Inc, of Japan. Robi is the second largest mobile phone operator in Bangladesh in terms of revenue, with over 24 million subscribers, as of June 2014. Robi network provides nationwide coverage to nearly 98% of the population with more than 9,450 2G sites and more than 1,430 3.5G sites. Robi proudly claims to have the widest international roaming service in the market, connecting over 500 operators across 207 countries.
It is also the first operator in the country to introduce GPRS and 3.5G services in Bangladesh. The Company has introduced many first of its kind digital services in the country and has invested heavily in taking mobile financial services to the underserved communities in the rural and semi-urban areas.