5:16 pm - Tuesday May 23, 6197

Robi e-Sheba available on WhatsApp

Robi, as a customer-centric mobile phone operator, has recently introduced an innovative Robi e-Sheba service on the popular social communication platform, WhatsApp.

This innovative digitized customer service channel is the first-of-its-kind initiative launched in the country. Robi eSheba @WhatsAppRobi’s tech savvy subscribers can now avail customer care & access services through this digital platform, in addition to the more conventional customer care channels. This WhatsApp service channel will be initially available to Robi customers from 8 AM to 12 AM (7 days a week) Bangladesh Standard Time.

This is one of the many initiatives taken by Robi recently to digitize its services for its valued customers. Robi has once again demonstrated its readiness and agility in meeting the changing demands & needs of its subscribers’, in today’s digital age.


Robi Axiata Limited is a joint venture between Axiata Group Berhad, of Malaysia and NTT DoCoMo Inc., of Japan. Robi is the second largest mobile phone operator in Bangladesh in terms of revenue, with 28.4 million subscribers, as of September 2015. Robi network provides nationwide coverage to 99% of the population with 13,260 2.5G BTS and over 2,950 3.5G sites. Robi proudly claims to have the widest international roaming service in the market, connecting 600 operators across more than 200 countries. It is also the first operator to introduce GPRS and 3.5G services in Bangladesh. The Company has introduced many first of its kind digital services in the country and has invested heavily in taking mobile financial services to the underserved communities in the rural and semi-urban areas.