Robi has started observing “Protibondhi Ogradhikar Dibash” every Saturday in order to serve its physically challenged customers. As per the government directive, the Robi officials at the Robi Sheba centres across the Bangladesh have been provided specific guidelines by the management in this regard.
The physically challenged subscribers are warmly welcomed and provided with required customer service without them having to stand in a queue. Even on other days, the officials take special care of the valued physically challenged subscribers. Robi officials take special pride in being of assistance to such customers.
The experience of working with the physically challenged customers is very gratifying for the Robi officials. Recently, such a customer came to Robi Sheba centre located at Muradpur in Chittagong. Quickly identifying the special needs of the customer, a Robi official came to her at the customer lobby for providing customer service.
Once her service requirements were attended to, Robi officials presented her with a token gift. She was overwhelmed with the wonderful experience at the Robi Sheba centre and thanked the officials for taking special care of her. It is incidences such as these that continue to bind Robi ever closer to its subscriber base.
Robi Axiata Limited is a joint venture between Axiata Group Berhad, of Malaysia and NTT DoCoMo Inc., of Japan. Robi is one of the leading mobile phone operators in Bangladesh with 27.6 million subscribers, as of April 2016. Robi network provides nationwide coverage to 99% of the population with 13,475 BTS and 4,271 3.5G sites. Robi proudly claims to have widest international roaming service in the market, connecting about 385 operators across more than 140 countries. It is also the first operator to introduce GPRS and 3.5G services in Bangladesh. The Company has introduced many first of its kind digital services in the country and has invested heavily in taking mobile financial services to the underserved communities in the rural and semi-urban areas.