Leading mobile phone operator, Robi has successfully retained the ISO 9001 standard for the tenth year in a row. Robi happens to be the first operator to have attained this coveted standard in Bangladesh. The conformance of this standard once again demonstrates Robi’s unwavering commitment to provide quality product and service to its valued subscribers.
Director, Intertek Bangladesh Dr. Karthik ND. has recently handed over the ISO 9001 certificate to Robi’s Managing Director and CEO Supun Weerasinghe. Robi’s Chief Operating Officer (COO) Mahtab Uddin Ahmed was present on the occasion. The certificate handover ceremony took place at the Robi Corporate Office (RCO).
Robi’s Vice President, Mohammad Sultan Mahmud and General Manager, Fazle Rabbi were present at the certificate handover ceremony. Intertek Bangladesh’s National Head for Business Assurance Emdad Ul Haque and Assistant Manager, Business Layes Khan were also present on the occasion.
ISO 9001 standard defines requirements for Quality Management System in an organization. It requires an organization to establish and maintain necessary process and deploy resources in order to achieve customer satisfaction through ensuring quality of product and services. It also promotes continual improvement of existing processes and practices.
Robi Axiata Limited is a joint venture between Axiata Group Berhad, of Malaysia and NTT DoCoMo Inc., of Japan. Robi is the second largest mobile phone operator in Bangladesh in terms of revenue, with 28.4 million subscribers, as of September 2015. Robi network provides nationwide coverage to 99% of the population with 13,260 2.5G BTS and over 2,950 3.5G sites. Robi proudly claims to have the widest international roaming service in the market, connecting 600 operators across more than 200 countries. It is also the first operator to introduce GPRS and 3.5G services in Bangladesh. The Company has introduced many first of its kind digital services in the country and has invested heavily in taking mobile financial services to the underserved communities in the rural and semi-urban areas.