Consumer behavior in the country has evolved rapidly in the country. With the increasing tele-penetration, the telecom sector has to cater to the needs of the consumer who belong to various socio-economic strata.
As a customer centric company, Robi has been very prompt in tailoring its conventional customer care service. Considering the varying requirements of subscribers from different segments of the society, the company has now taken Customer care to the subscribers’ doorstep by introducing mobile customer care service using motor cycles and caravans.
Since April 2015, six (6) motor cycles are roaming around Dhaka Metropolitan area offering General customer query, SIM Change, New Connection Sales (Pre & Postpaid ), Easy Load Sales and Data sales service. In addition, Robi’s 16 customer care caravans are roaming around the country