Robi mDaktar customer gets hospital cashback benefit

Nurul Alam, one of the valued customers of Robi’s mHealth related Value Added Service, mDaktar, has received 10 thousand taka hospital cash benefit using the interactive service. The customer received the amount from Robi’s customer care centre at Feni.

The mDaktar service has been relaunched with free life insurance & hospital cash benefit from August, this year. Now customers can get unlimited doctor consultation & health tips SMS along with these two new features.

Customers get eligible for life insurance and hospital cash back facility on the basis of their image-robi-mdaktarprevious month’s usage amount. For example, if at least one successful deduction takes place in a month (BDT 2 charged for a day excluding VAT, Supplementary Duty and Surcharge), customers will be eligible for a life insurance coverage amount of 5 thousand taka in the following month.

In case, at least 20 successful deduction takes place (BDT 40 charged excluding VAT, Supplementary Duty and Surcharge) in a month, the customer is eligible for 250 taka hospital cash back benefit for each day of being admitted in a hospital for upto 20 days in a year. The benefit is available from the next month. Also the customer gets to have a life insurance coverage benefit amounting to 40 thousand taka.

Depending on the higher usage of the service by the customer, one can get up to 60 thousand taka life insurance coverage and up to 20 thousand taka hospital cash back benefit facility with the per day maximum cash back facility of one thousand taka up to 20 days in a year for being admitted into hospital.

mDaktar is providing basic medical consultation service & insurance facilities among the masses. While it provides primary medical consultation service to the urbanites, the underserved rural community is also benefitting from this vital service.

Customers need to dial *21216*1# to register and after registration customers will be deducted two taka per day excluding the VAT, Supplementary Duty and Surcharge, per day for the service. When a registered customer needs doctor consultation s/he needs to call 21216 to book an appointment then the doctor will call back the customer and provide necessary health advice. This service is available 24/7 every day except government holidays.


Robi Axiata Limited is a joint venture between Axiata Group Berhad, of Malaysia and NTT DoCoMo Inc., of Japan. Robi is the second largest mobile phone operator in Bangladesh in terms of revenue, with 27.4 million active subscribers. Robi network provides nationwide coverage to 99% of the population with 13,496 BTS and over 4,600 3.5G sites. Robi proudly claims to have the widest international roaming service in the market, connecting 385 operators across more than 140 countries. It is also the first operator to introduce GPRS and 3.5G services in Bangladesh. The Company has introduced many first of its kind digital services in the country and has invested heavily in taking mobile financial services to the underserved communities in the rural and semi-urban areas.